Healthcare technology is transforming the way we deliver care, but it also risks pulling clinicians away from the human side of medicine. In this article, Board Member Dr. Suzanne K. Falla explores how we can embrace digital tools while restoring empathy, compassion, and meaningful patient interactions — ensuring that human factors remain at the heart of healthcare.

Empathy does not replace scientific care; it enhances it. By acknowledging human connection and building empathy into the foundation of care, we create an environment where patients are supported by a network that extends from the clinic to the home—giving them the best chance to heal.