Hospitals and hotels share a common ancestry in welcome and care, yet their paths diverged into duty and desire. In this essay, Dr. Suzanne Falla explores what healthcare can learn from hospitality to bring dignity, compassion, and attentiveness back to patient care.

Healthcare technology is transforming the way we deliver care, but it also risks pulling clinicians away from the human side of medicine. In this article, Board Member Dr. Suzanne K. Falla explores how we can embrace digital tools while restoring empathy, compassion, and meaningful patient interactions — ensuring that human factors remain at the heart of healthcare.